Why PacificSource for Trust Members?
We’re anything but a typical health plan. Because we’re an independent, not-for-profit organization we’re able to focus on helping you get the care you need – not on delivering financial benefits to shareholders. We do that by building strong partnerships with the hospitals and healthcare professionals in your community who share our commitment to delivering high quality, affordable healthcare.
We also do that by taking good care of you, as we’ve done for others for nearly 80 years. We’re here to help if you’re ready to stop smoking, shed extra pounds, or find low-cost coverage for your children. We have programs to keep kids fit, seniors healthy, and pregnant moms at their best. You’ll find a real, live person on the other end of the phone, nurses to help you face healthcare challenges, and customer service representatives who demonstrate that helping you is our greatest reward.
As a PacificSource member, you’ll enjoy:
- Phone contact with a live person– not automated response systems
- Average on-hold time of less than 20 seconds
- Fast, accurate claims payment
- InTouch for Members, our secure Web site where you can track your claims, deductibles, out-of-pocket expenses, pre-authorizations, referrals, and more
- CaféWell—a secure health engagement portal. CaféWell provides health and wellness resources, support, and guidance to our members and communities.
- Extensive provider networks, including coverage all across the U.S. and abroad
- Medical management programs and services for those with more intensive medical needs
- No-cost extras to help manage your health and stretch your healthcare budget
As an employer client, you’ll enjoy:
- Phone contact with a live person– not automated response systems
- A dedicated Client Service Representative to help with everything from employee enrollment meetings through annual renewals
- A dedicated Membership Service Representative to help with billing and enrollment questions
- InTouch for Administrators, our secure Web site for employers where you can manage enrollment, access your plan documents, download reports, and more
- Tools, information, and one-on-one assistance to help you set up or tune up your workplace wellness program and meet your employee wellness goals
- Medical management programs and services to help those with more intensive medical needs get the most effective, cost-efficient care
- No-cost extras to help your employees manage their health and stretch their healthcare budgets.
